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[Mel Kleiman]

Here is a quote from the VP of Operations of a fast growing fast food franchise talking about opening a new location. I am not going to use the name of the chain or the person to protect the guilty.

"It's important to go in with a good idea of what you need and hire specifically for that need. There is some flexiblity though once the employees are on the job because you only had that 15 minute interview to try to figure out who they are."

Would you buy a $15,000 to $20,000 piece of equipment after just 15 minutes research? Well, that new employee is going to cost you a lot more than that --- especially if he or she doesn't work out. The key is to Hire Tough so you can Manage Easy.