Fifty percent of employers are unhappy...

[Mel Kleiman]

A recent survey by The Customer Service Association of America reports that over 50 percent of employers are unhappy with new employees' low levels of motivation and their lack of concern for customer service rather than with their skills and abilities.

I wonder whose fault this is? Are these employers asking interview questions to determine whether an applicant has a customer service attitude? Didn't anyone ever tell them to hire for attitude and train for skills?

It is by far easier to train someone who has a positive customer service attitude to deliver great customer service than it is to try to motivate a person to deliver great customer service if they do not have a customer service attitude.

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